At Issue: How can I improve results and performance?
First, don?t automatically assume that training is the answer. It?s only one factor. The answer may be a combination of changes.
Real-world solutions from Competitive Edge HR?
An employee wasn?t interacting well with customers. The Manager wanted to offer telephone-skills training to several employees, so this person wasn?t singled out. After a brief consultation, we recommended the following steps first:
A client in an industry with a short sales cycle wanted his employees to close sales faster. Since his team handled a combination of sales and customer-service activities, we built a training program that focused on both. The training included development of a sales script, identifying how to differentiate the organization in various markets, and determining which product the customer needed. Follow-up coaching further developed these skills.
The improved results paid for their investment in less than three months.